Restroom Direct Shipping Policy
Thank you for your purchase from Restroom Direct. We carry a large stock of the products that we offer. For in-stock orders received before 2:00 PM Eastern time, we ship the same day. If you order after that time, we might still be able to get the item out, so please call to discuss. Shipping times such as overnight and 2nd day include business days only. Weekends and holidays are not counted and your product is normally not delivered on Saturdays unless specifically requested. Saturday shipping may cost more and is normally only available for home delivery.
While we stock almost all of the items that we sell, we may drop-ship items that are less popular, customer-made or out of stock directly from the manufacturer. This may add time to the delivery. If you have ordered something that is not available for immediate delivery, we will let you know. Our customers are usually pleased with the speed of our service and the level of communication.
Restroom Direct uses FedEx for most shipments. Our default receipt states that you will be receiving your order via FedEx. Please note, however, that some orders may ship using different services such as UPS, USPS etc. We may choose to drop-ship some orders directly from the manufacturer or a third party provider in order to best service you.
We require that all home shipments with a value over $1750 be signed for by a person. All business shipments of any value must be signed by a person. If you are not on location to sign for a package, it is your responsibility to work with the delivery company to arrange for re-delivery or you can call us to have it shipped to a FedEx location for pickup there - if that is an option.
The terms of our sales are FOB, origin, meaning that ownership passes to the customer at the time of shipment (when the carrier takes possesion).
Some of our items may be shipped to you using a freight service. In these instances, it is your responsibility to tell us if there are any restrictions for receiving freight / pallet shipments at your location. If you do not have a loading gate or a forklift, or if there will not be someone available to receive the goods at any particular time, we will need this information so that we can advise the trucking company accordingly. If a truck has been sent to your location and it is forced to reschedule due to insufficient access or because no one was available to receive the shipment, there will be a fee imposed by the trucking company that will be billed to you, the customer. These fees are typically $75 to $125.
It is the receiver's responsibility to check for damage before signing for the package(s). If damage is found, the receiver must report this with the driver. Restroom Direct will not take responsibility for shipping damage that has not been reported in writing before the driver has left. In some cases a claim may still be made within 3 days of shipment. Please take good pictures preferably showing the items damaged in the boxes. Please call us and we will work with you to resolve the issue if possible. Products that are damaged or faulty not in relation to shipping will be covered under warranty.
"Free shipping" applies only to the lower 48 US States or to the European Union in the case of products marked specifically with free shipping for Europe. Free expedited shipping codes for specific products are only valid for those products and may not be used for other items.
Shipments to Hawaii and Alaska
If shipping to Alask or Hawaii we normally list 2nd Day Air as the primary or only shipping method, as this is the most cost effective and timely way to get you your items and because, well, it's hard to ship via Ground across an ocean. However, some items cannot be shipped via Air because of the size of the item or other factors. In those cases, even though you have selected 2nd Day Air as your shipping method, we may have to ship your order by ground, freight or boat, which would take significantly more time. If you have any questions, please call us before your order so that we can confirm the shipping method.
Shipments to Canada
Why are the shipping costs to Canada so high on our site? Not only will we ship you the items as part of the cost, but we will also pay the customs fees, duties and taxes so that your goods arrive DDP (Delivered Duty Paid) and you can receive your goods with no additional delays or costs. Canadian sales taxes (GST) are withheld and paid through our brokers and not directly by us.
Shipments to Other Countries
Unless specifically noted, all shipments to destinations outside of the US or Canada are shipped CIF or DAP. This means that Restroom Direct is only responsible fror the Cost of the materials sold, Insurance for the value of the merchandise during shipment and Freight. The customer will be responsible for clearing the product through customs and any duties or taxes that might be necessary. Note that warranties on products shipped outside of the US may not apply. If warranty work is necessary, the customer may be responsible for shipping the items back to Restroom Direct so that Restroom Direct can perform the warranty work, and also back to the customer once the work is complete.
We appreciate your business! If you still have questions, please call us at (704) 937-2673 or email us at: firstname.lastname@example.org .